You have 30 days from the date of delivery to return your item. All returns are refunded via e-gift card. Please note that it can take 5-7 business days from the date your package is received at our distribution center for your return to be processed and an e-gift card to be issued. We do not offer refunds to the original form of payment due to the nature of our fast, limited-supply sourcing.
Please package each order separately. If multiple orders are returned inside a single return package, your return may require additional processing time. Non-eligible items returned will not be credited.
Jeebas will issue refunds to the original form of payment used on an order in the following cases:
- The order is cancelled by Jeebas
- One or more items sold out since your order was processed
- Item(s) received were damaged, defective, or incorrect
Please allow 2-5 business days for Jeebas to process your refund. Depending on your financial institution, the refund amount may take up to 10 business days to post to your account. If you used a gift card to purchase your item(s), your funds will be issued back to your gift card immediately.
Reserved Rights Regarding Returns
Jeebas reserves the right to define, limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of "wardrobing;"
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service to any customer or entity due to similar actions. Non-Jeebas items sent to our Distribution Center will be discarded upon receipt.
Final Sale Items
The following items are considered "Final Sale" and cannot be returned or exchanged:
- Swim & Lingerie
- Sale Items
Initiating a Return or Exchange
Before initiating a return or exchange, please contact our customer care at support@Jeebas.com. If your return is accepted, we’ll send the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Jeebas gift cards never expire and can be treated just like cash on our online store!
If a customer proposes an order cancellation within 12 hours of placing the order, a full refund can be issued.
If the cancellation occurs 12 to 24 hours after placing the order, a 50% restocking fee will be deducted from the refund.
Cancellations made more than 24 hours after placing the order will not be accepted.
- We do not offer exchanges but welcome you to return your item(s) by mail and repurchase any available item(s) on our site.
- Shipping fees are non-refundable unless you have received a damaged item and wish to return it. To report a damaged item, contact our Customer Care team via support@Jeebas.com.
- Items must be unworn, unwashed, and have original tags attached, and must be returned in their original packaging.
- We are not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- Damaged, defective, or incorrect items must be reported within 7 days of delivery. We reserve the right to delay a refund until items are received based on credible concerns surrounding potential fraud.
- Return drop-offs are not accepted at our DC or corporate office.
All returns will be refunded via gift card. Due to the nature of our fast limited supply sourcing we do not offer refunds to the original form of payment.
Q: Didn't receive your gift card?
A: Please make sure to check all folders including Spam on the email address associated with your order. If you lost access to your email you’ll need to contact us below with your order number, full name, and billing address.
Q: Returned multiple orders in 1 package?
A: Please do not group returns like this in the future as it can cause major delays and incorrect crediting. In the case our return department missed an item please contact us and include the order number and item(s) missed.
Q: Received less credit than you expected?
A: Upon receipt of your return our returns processing team inspects all garments for stains, holes, defects, and wear. If an item is identified as damaged, a 50% restocking fee will be reduced from your return amount.
Q: Did you order using a BOGO (Buy One Get One) sale?
A: Here is how we calculate your credit. The easiest way to do this is to give you an example...
Let's say you redeemed a BOGO for 2 items.
One was a $15 item and the other was a $10 item. The $10 item in this case would be the item you got for free. But how we calculate it, is you got the $15 item for $9 and the $10 for $6 as the $10 discount is prorated across the 2 items.
If you return the $15 item you will get $9 in credit.
If you return the $10 item you will get $6 in credit.
In every case, we prorate the discount across all applicable items in your specific order. Don't worry, we'll do the math for you.
Q: Do gift cards expire?
A: No, Jeebas gift cards never expire and can be treated just like cash on our online store!
Q: Why did I receive a partial refund after placing my order?
A: One or more of your items may have sold out since your order was processed.
Q: What happens if I use a gift card to pay for all or part of my order and some items were out of stock?
A: The amount refunded will go back to the gift card that was used, any remaining balance will be returned to your other form of payment.
Q: Can I exchange items?
A: We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy and repurchasing any available item(s) on our site.
Q: What items are final sale?
A: All items ending in $.00, .96, .97, and .98, bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and "Party Wear" (such as Halloween costumes) are considered final sale, non-returnable and cannot be returned for store credit.
Q: Should I know anything else about the Online Return Policy?
A: Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
Damaged, defective, or incorrect items must be reported within 14 days of delivery.
Return drop-offs are not accepted at our DC or corporate office.
We reserve the right to delay a refund until items are actually received based on credible concerns surrounding potential fraud.
Q: Reserved Rights Regarding Returns
A: We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
An irregular or excessive returns history indicative of "wardrobing;"
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
Non-Jeebas items sent to our Distribution Center will be discarded upon receipt.
Q: My order was returned to sender or refused?
A: Returned to sender or refused packages will be restocked and you will be issued store credit in the form of a gift card minus the initial shipping charge.
An order may be returned to sender for one of the following reasons:
An address is invalid or there is missing information,
The carrier is unable to deliver your package, or
The order is refused by the customer at time of delivery.
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Q: Are we able to make changes to your order once they have been placed?
A: No. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.